FAQ

1. ARE THESE ORIGINAL AND AUTHENTIC? 

They are 100% original and authentic and handcrafted with real stones in our headquarters in 260C El Camino, California.

You get a certificate of Gems & Jade’s identification with your order.

Tel: (+1) (650) 337-0600 Call , WhatsApp
Email: hello@blackobsidian.store

2. CAN I WEAR IT EVERY DAY? CAN I WEAR IT IN BED?

As the owner (master) of a PiXui bracelet, you can wear it every day but in order to avoid damage while you are asleep, it is preferred to remove the bracelet. It is also not advisable to wear it in the shower. This can cause wear and tear.

3. HOW DOES IT WORK?

Feng Shui products are powerful crystals for protection, helping to clear the buildup of psychic smog within your aura. A bodyguard to your soul, the Obsidian stone also protects you from shadow traits -- fear, anxiety, addiction, and anger by acting as a mirror to your inner self. Black Obsidian also resonates with the root chakra as it aids with grounding and connecting to the Earth.

You need to also have a positive mindset and believe in it thoroughly.

4. WHICH HAND SHOULD I WEAR IT?

To get the most out of your bracelet, you would have to follow certain rules of the PiXui. In Feng Shui the left hand is considered to be the receptive side of the body. Your heart is also on the left side. This means it is the hand that lets you absorb the energy of your bracelet. We highly recommend wearing it in the left hand to make the most out of it.

5. CAN I WEAR IT TOGETHER WITH MY OTHER GEMSTONES, WATCH, JEWELRY?

Yes. You can wear it with any other jewelry or gemstones. Please make sure the mouth is facing outwards and away from you. The mouth is used for the attraction of good luck and wealth.

6. HOW LONG DOES IT TAKE TO ARRIVE?

We ship worldwide and it takes approximately 8-12 weeks depending on the location. We have a second store in the Kingdom of Bahrain where we deliver express shipping locally in just 1 hour and throughout the middle east in 1 week.

7. CAN I CHANGE OR CANCEL MY ORDER?

Once you place your order it can be canceled and changed within 24 hours. After that If your order is already processed, you would have to send us a cancellation or modification request by email at hello@blackobsidian.store and we will look into it as soon as we can. We have an option of live chat on our website which would help you get in touch with us quicker.

8. WHAT IF MY ORDER IS WRONG, DAMAGED, OR INCOMPLETE?

We will replace your order FREE of charge. The same delivery time frame applies. 100% percent customer satisfaction is our end goal. You may ask a full refund as well.

9. HOW TO PAY FOR THE ORDER?

You can pay online on our website, our payment gateway supports PayPal, Debit Card, Credi Cards from VISA, Mastercard, American Express, Diners, JBC, etc. You can also make payments via Benefit PAY (Bahrain), GCASH (Philippiness), Western Union and Bank Transfers.

10. HOW AND FROM WHERE DO YOU SHIP?

We have our headquarters in ELCamino,California and a second store in the Kingdom of Bahrain. We also have hubs and warehouses at various locations worldwide we ship from the point which is nearest to the destination location and most cost effective for the client. Out logistics team is automated for pickup points for better and faster shippings. We ship from Bahrain for all middle east orders and we have cash on delivery services in Bahrain, Saudi, Kuwait and UAE.